====== Troubleshooting ======

===== Common Issues and Solutions =====

=== App Crashes When Opening ===

  - Restart your device
  - Check for app updates in the App Store
  - Ensure iOS is up to date (**Settings → General → Software Update**)
  - If the problem persists, export a backup, then delete and reinstall the app

=== Data Not Showing on Another Device ===

  - Ensure **iCloud** is enabled on both devices (**Settings → Apple ID → iCloud**)
  - Verify you're signed into the **same Apple ID** on both devices
  - Give iCloud a few minutes to sync — data syncs automatically in the background
  - If sync doesn't resolve it, create a manual backup from one device and restore on the other

=== Cannot Export PDF ===

  - Check available storage space on your device
  - Ensure you have granted necessary permissions
  - Try exporting a smaller date range
  - Restart the app and try again

=== Statistics Not Calculating Correctly ===

  - Verify all match data was entered correctly
  - Check that player minutes played don't exceed match duration
  - Review substitution timings for accuracy
  - Pull down on the statistics screen to refresh

=== Subscription Not Recognized ===

  - Go to **Settings → Subscription → Restore Purchases**
  - Ensure you're signed in with the Apple ID that purchased the subscription
  - Check your subscription status in **iOS Settings → Apple ID → Subscriptions**
  - Restart the app after restoring

=== Touchline Match Not Saving ===

  - Make sure you have an active Premium subscription
  - Tap **Save Match** before closing the app — unsaved Touchline data is lost when the app closes
  - Check available storage space on your device

=== iCloud Sync Not Working ===

  - Ensure iCloud is enabled: **Settings → Apple ID → iCloud**
  - Check that GoldenBoot has iCloud access enabled
  - Verify both devices are on the same Apple ID
  - Check your iCloud storage — if full, sync may pause
  - Restart the app on both devices
  - Give it a few minutes — initial sync can take time with large datasets

=== App Shows Wrong Version ===

  - Check the App Store for updates
  - The version number is shown in **Settings** at the top of the screen
  - If stuck on an old version, delete and reinstall from the App Store (back up first)

**Important:**
**Still having issues?** Contact support with your device model, iOS version, and a detailed description of the problem. Screenshots are always helpful. You can attach your log file from **Settings → Contact Support**.

Email: [[goldenboot@mccanalytics.com|goldenboot@mccanalytics.com]]